< DRAG >
ISDCO 2026 · Markham · 23 Oct

Pinga® Lynx · AI Voice Agents

Every call answered.
Every patient moving forward.

Lynx is the voice of Pinga®: AI voice agents that book, reschedule and cancel appointments, check in with patients and help them prepare for care. Each agent has a defined role, access to the information it needs and built-in safeguards to keep conversations safe and focused.

Try Lynx in your browser
  • Book · Reschedule · Cancel
  • Patient check-ins
  • Built-in safeguards

Lynx · Scheduling Agent

Live call · Northside Clinic

Lynx

Hi, this is Lynx from Northside Clinic. Who am I speaking with?

  1. Purpose
  2. Safeguard
  3. Capability
  4. Action

Listening…

What Lynx handles

From the first booking to the last check-in.

Everyday patient calls, resolved in the conversation and recorded in Pinga® as soon as the call ends.

New appointments, booked in one call

Lynx checks the referral and the service's rules, finds a slot that fits, and books it straight into the Pinga calendar — no call-back, no second system.

  • Referral matched to the right service
  • Appointment booked using real-time availability
  • Confirmation sent by SMS or email
Patient

My GP sent a referral for a cardiology appointment.

Lynx

I can see it. The earliest slot is Wednesday at 10:20 with Dr Lee — shall I book it?

One platform. A team of specialists.

Agents that know their job — and only their job.

Pinga® supports as many Lynx agents as your services need. Each specialises in a defined area, with the tools and access needed to work with appointment calendars, referrals, questionnaires, care pathways and patient records.

Scheduling Agent

Books, reschedules and cancels appointments using real-time availability.

  • Appointment availability
  • Booking & rescheduling
  • Fill cancelled appointments from the waiting list
  • Confirmations

Care Check-in Agent

Runs scheduled check-ins for post-procedure and chronic-care patients.

  • Clinical questionnaires
  • Flag responses outside agreed clinical limits
  • Notes saved to the patient record

Imaging Prep Agent

Prepares patients for imaging and runs safety screening ahead of the scan.

  • Prep instructions
  • Safety questionnaires
  • Arrival reminders

Screening Recall Agent

Follows up screening invitations and overdue recalls, and books the appointment.

  • Eligibility checks
  • Invitation follow-up
  • Programme tracking

Referral Intake Agent

Answers referral status questions and collects what's missing for triage.

  • Referral status
  • Collect missing referral details
  • Pass referrals to the team for triage

Post-discharge Agent

Checks recovery after discharge and helps arrange follow-up care.

  • Recovery check
  • Medication questions
  • Follow-up booking

How a call works

From patient request to completed task.

Every Lynx conversation follows the same disciplined path, whichever agent is on the line.

  1. 01

    Understand the request

    Lynx listens for why the patient is calling — and holds on to it for the whole conversation.

  2. 02

    Verify and protect

    Identity checks and safeguards are applied before information is shared or records are changed.

  3. 03

    Take action

    The agent uses only its approved tools to work with calendars, referrals, questionnaires and records.

  4. 04

    Close the loop

    The outcome is saved in Pinga®, the next step is confirmed with the patient, and staff are brought in when needed.

Built-in safeguards

Protected. On topic. Focused on why they called.

Lynx uses built-in safeguards to keep conversations safe, focused on the patient’s request and within each agent’s responsibilities. When a conversation needs human support, Lynx hands it over to your team.

When a call drifts

Patient

While I have you — do my scan results look bad?

Lynx

I can't interpret results, but your doctor will go through them with you. I can book that conversation now — shall I?

Safeguard · Request outside the agent’s role; conversation redirected

  • Identity first

    Callers are verified before a single detail of their care is shared.

  • Stays in its lane

    Each agent answers within its remit. No diagnoses, no clinical advice.

  • Keep conversations on track

    Unrelated questions are acknowledged before the conversation returns to the reason for the call.

  • Handover to your team

    Urgent symptoms or distress go to a person immediately, with full context.

  • Role-based access

    Each agent can access only the information permitted for its assigned tasks.

  • Every call on record

    Transcripts and summaries are attached to the patient record for audit.

Time given back

A faster clinical journey, for everyone on it.

Call centres

Handle busy periods without adding staff

  • Routine bookings, changes and cancellations handled end to end
  • Every call answered — including after hours
  • Staff freed for conversations that need a person

Clinical teams

Spend time on patients, not on phone lists

  • Check-in calls run on the schedule you define
  • Only flagged patients reach your worklist
  • Patient answers are organised and saved directly in the record

Patients

A faster, calmer journey through care

  • No hold queue, no office hours
  • Changes made in the moment, confirmed in writing
  • Prepared for every step before it happens

Built on Pinga

Built into Pinga®. Connected to your care workflows.

Lynx works on the same schedules, pathways and records your teams already use in Pinga, so what happens on the phone is instantly true everywhere else. No double entry, no reconciling a separate tool.

  • Pinga calendars & capacityBookings land where your staff already look.
  • Digital patient pathwaysCare pathway steps can start calls, and call outcomes can move care to the next step.
  • Patient recordTranscripts, summaries and answers attached automatically.
  • FHIR & HL7 interoperabilityConnects to the wider systems around Pinga.
  • Handover to your teamConnect the patient to your team and pass on the full conversation.

Try Lynx in your browser

Speak with Lynx. See how it works.

Choose an agent and take the patient’s role in a live conversation in your browser. Try booking, rescheduling or cancelling an appointment, or ask an unrelated question to hear how Lynx responds.

Try the Scheduling Agent

Who would you like to talk to?

Books, reschedules and cancels appointments using real-time availability.

Ready to put Lynx on the line?

Let's Design the Agents
Your Patients Will Talk To

Tell us about your call volumes and care pathways. We’ll identify the right Lynx agents for your services, the tasks they need to handle and how they connect with your Pinga® system.