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How NALHN Transformed Waitlist Management with Digital Patient Pathways

How NALHN Transformed Waitlist Management with Digital Patient Pathways

Faced with slow triage, long wait times, and limited patient communication, Northern Adelaide Local Health Network replaced paper-based systems with streamlined digital pathways—improving access, reducing risk, and saving time.

Northern Adelaide Local Health Network

Measurable Change, Real Results

NALHN partnered with our team to replace manual referral and waitlist workflows with co-designed, patient-centred digital pathways. These connected systems automated communication, sped up triage, and helped staff deliver more timely, responsive care.

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Waitlist items processed in 2 months

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Audit time (reduced from 30+ days)

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Messages sent via SMS and email

Northern Adelaide Local Health Network

What Do Our Clients Say?

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Digital Patient Pathways have enabled NALHN to pioneer new standards in patient-centred care, transforming how we deliver services and strengthening our engagement with the communities we serve.
Exec Director, Digital Health, NALHN

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