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Pinga Modules

Our Pinga modules allow you to transform, automate and streamline your healthcare process with eReferrals, online bookings, patient reminders, billing, and an admin operational dashboard.

Outpatient management

  • Qualified eReferrals:

    • Self-driving triage processes that park actions where they need to take place to execute a care plan.

    • Ability to establish clinical standards that automatically integrate data into the system.

  • Automated care pathway integration to prevent inefficiencies in the system and manage prerequisites.

  • Online scheduling

    • Enable clinicians, administrators, or patients to book care online with a valid referral.

    • Automatically apply business rules to bookings to make sure bookings comply with clinical processes.

  • Automated scheduling

    • Scheduling algorithm built into the application—automatically filter times and apply business rules.

    • ‘Auto-book’ feature to find efficient combinations of care provision—push a waiting list into an open clinic calendar with one button.

    • Workflow helper that simplifies administration and scheduling significantly.

  • Patient and referrer portals

    • Enable patients and referrers to view records, reports, and more.

    • Enable management of a record by a patient or an external referrer (book, re-book, re-schedule, cancel, complete forms, etc.).

  • Triage worklist with decision support

    • Care pathway system and clinical BPM.

    • Automatically distribute care activities across worklists; care is ‘self-driving'—the system automatically moves activities to the right queues.

  • Patient care plan and case management

    • Pinga manages the stages of a patient’s care.

    • Case management workflows and worklists.

    • Create and automate care plan activities (e.g. ultrasound before specialist consult).

  • Integrated virtual health

    • Make any consult a virtual consult—toggle an appointment to be video, audio or phone.

    • Enriched video workflows and virtual waiting rooms.


Inpatient Management

  • Intake and discharge workflow management

    • Automate intake workflows and incorporate data from the EHR and integrated EHRs.

    • Discharge workflow to automatically create a ‘discharge pack’ and distribute as needed.

    • Patient engagement for intake and discharge (questionnaires, post-op exercise communication, etc.).

  • Configurable clinical forms system

    • Set up and configure forms for any stage of care.

    • Create surgical procedure forms and modify them.

    • Form version history: preserve data as forms, and your clinical processes evolve.

  • Patient care plan and case management

    • Manage stages of patient care within the hospital.

    • Case management workflows and worklists.

    • Ward workflow management.

  • Care plan template creation system

    • Set up standard services based on Diagnosis-related groups (DRGs) or custom coding.

    • Set up complex appointment logic (e.g. multi-clinician occasions of service).

    • Apply care plans to patients.

    • Modify care plans (e.g. to transition someone from assessment to treatment).

    • Report on the care plan and assign funder/funding to the care plan as seen appropriate.

  • Optimised for use with standardised clinical and disability pathways

    • Implement Canterbury Pathways or a similar clinical standard.

    • Automate pathway information and compliance as part of the Pinga workflow.

    • Turn pathway concepts into specific eReferral and workflow triggers.

  • Resource management (calendars)

    • Full skills-based roster and calendar system.

    • Manage resources, locums and dependent resources.

  • Enterprise scheduling

    • Set up slots and timing.

    • Set up reserved slots.

    • Doctor or admin, depending on hospital/clinic workflows (this is flexible).

  • Reserve dates for educational workshops, duty period management, holidays, etc.

    • Doctor activity self-management.

    • Decision support: tell doctors if the calendar is inadequate, overfull, etc.

  • Calendar approval screen

    • Enables admins to approve and manage clinician diaries as appropriate.

    • Create ‘draft schedules’ for clinics or clinical programmes, modify and then ‘publish.'

  • Inventory and formulary

    • Medication and medical equipment registries.

    • Inventory management and stocking module can be integrated with other functions.

    • GS1-compliant barcoding and tagging integration.

Network Management

  • Organisation and user profile management and clinic CRM

    • Unique clinician and user identity around the network.

    • Manage network relationships–clinic details, certifications and approved functions.

    • Manage enrolments, specialties and data access rights.

  • Indicators and interactive reports, plus document management

    • Clinic login to view key parameters for the network (e.g. smoking advice coverage).

    • Standardised auto-reports to engage with network users.

  • Network content management system (CMS)

    • Clinical websites feature.

    • Manage and serve clinic parameters.

    • API for integration of clinic information with external services.

  • Clinic content management system (CMS)

    • Doctor blog, provider engagement.

    • Integrated news and newsfeeds.

    • Email campaigns and newsletters.

  • Continuing professional development (CPD) management

    • CPD course creation and management.

    • External CPD provider integration.

    • Certificate and points management system.

Public portal 

  • Public portal

    • ‘Light’ no-login portal for simple engagement.

    • Public view of public information (e.g. clinician availability).

    • Full patient portal with authentication and identity management features.

  • Intuitive interface for public consumption

  • Clinic websites

    • Linked to the network management system, simple self-service clinic website creation and management.

  • Map-based overview of all national healthcare resources

    • Pinga is a public directory with active features and various points of data integration.

    • Available to the public to view available times for healthcare provision.

Financial management

  • Claims and payments

    • Enable claims to be created and logged by clinicians and automatically from integrated systems.

      • e.g. PMS integration auto-claims applicable services.

    • Customer billing–bill patients and providers and take payments.

    • Buyer-created tax invoice system (BCTI).

  • Insurance workflow management

    • Management of claims review and approval workflows.

    • Integrated automated data fill from integrated systems.

  • Invoice workflow management

    • Manage invoicing to patients and providers.

    • Full financial module for line items and billing.

  • Claims processing automation and workflow system

    • Automated claiming rules engine.

    • Pinga processes millions a week in automated claims.

  • Integrated claims process

    • Automated generation of claims based on triggers from integrated data sources.

    • e.g. auto-create claims as doctors complete structured consults and care delivery in their PMS.


Integrated health

  • Shared care record

    • Pinga is a fully combined EHR supporting structured and semi-structured data.

  • Registries system (vaccinations, cancers, etc.)

    • Pinga has a registry creation system and can be used to implement various types of healthcare registry.

    • Existing registers include cancers, orthopedic appliances, medical appliances, drugs and medications, diabetes patients, syndromic diseases, etc.

  • Bidirectional API

    • Pinga can be fully integrated via API with any clinical system.

  • Unified calendars and shared roster

    • Enable system view and management.

  • System functions

    • Syndromic surveillance module and other surveillance features for system-level monitoring.

    • Network management features.

Public portal
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