Service Desk Manager

We are looking for a quality driven, hands on, taking the initiative person to join our Sorsix team at our Skopje office.

This is a great opportunity for people interested in working in a dynamic and modern environment that supports progress.

We are offering a long-term engagement with the opportunity for professional development.

 

About Us:

We map complex healthcare processes into intuitive software. Our customers are private and public service providers in Australia, New Zealand, USA & Canada, as well as the complete healthcare system in the countries of Macedonia and Serbia.

 

Benefits:

At Sorsix we only work with great people, because our team is our strength. We have a culture that supports long-term personal and professional growth, by taking care of our people.

A workplace runs on trust and openness, where we trust ourselves to do what we commit to and we trust our team to do the same.

We believe in resolving problems before they become crises: our brand is stability and predictability. The solutions we build are aiming to keep our partners ahead of their market and competition.

We are looking for:

  • Bachelor's degree

  • Professional written and spoken English

  • Excellent communication and presentation skills

  • Result-oriented

  • Ability to multi-task

  • A personal drive to meet commitments

  • Excellent analytical and troubleshooting skills

  • Related experience or equivalent is nice to have

Responsibilities:

  • Managing daily operations of the service desk and the service desk team

  • The ability to build a process and cohesive team

  • Training and mentoring the service desk team

  • Complete understanding of the company’s business

  • Conducting and sharing results from service and operation performance reviews.

  • Managing service desk KPI’s

  • Managing escalations and ensuring any issues are resolved in a timely manner.

  • An ability to balance and plan the long-term and short-term actions of the team.

If you are the person that:

  • Gets Things Done

  • Demonstrates a high level of teamwork

  • Has a high level of self-management skills

  • Is solution oriented …

  • Is able to work in a multicultural environment

  • Is able to deal with people working in remote locations and different time zones

Apply now, and indicate the position you are applying for, by sending your CV to jobs@sorsix.com 

Only candidates selected for an interview will be contacted.